Return and Cancel Policy

Return and Cancel Policy

Last updated: [Insert Date]

1. Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receipt for a refund or exchange.

1.1 Conditions for Returns

  • Items must be unused, undamaged, and in their original packaging.
  • Returns must be requested within 30 days of receiving the product.
  • Shipping costs for returns are the responsibility of the customer, unless the item was defective or incorrect.

1.2 Non-Returnable Items

The following items are not eligible for returns:

  • Personalized or custom-made products.
  • Gift cards.
  • Clearance or final sale items.

2. Refund Policy

Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method within 7-10 business days.

2.1 Partial Refunds

In certain cases, partial refunds may be granted:

  • Items returned in damaged condition (not due to our error).
  • Items returned after 30 days (if approved by our team).

2.2 Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company, as it may take time before the refund is officially posted.
  • If you still haven’t received your refund, please contact us at [email@example.com].

3. Exchange Policy

If you need to exchange an item for a different size or color, contact us within 30 days of receiving your order. Exchanges are subject to product availability.

4. How to Initiate a Return or Refund

To initiate a return, refund, or exchange:

  1. Email us at [email@example.com] with your order number and reason for return.
  2. We will provide you with a return shipping address.
  3. Ship the item back to us using a trackable shipping method.
  4. Once received, we will inspect the product and process your refund or exchange.

5. Contact Us

If you have any questions about our Return and Refund Policy, feel free to contact us:

  • Email: [email@example.com]
  • Phone: [Your Contact Number]
  • Address: [Your Business Address]

Thank you for shopping with Light&Karma!